Returns & Exchanges

At UNIVERSAL SURPLUS, we stand by the quality of our curated fashion pieces and offer a 30-day window for returns or exchanges on all unworn items with original tags attached. Our goal is to ensure you are completely satisfied with your purchase through a seamless and transparent return process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all labels and tags are intact to qualify for a full refund.

3

Ship It Back

Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing