Frequently Asked Questions

Everything you need to know about shopping with Universal Surplus.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, and you will receive a tracking number as soon as your package departs our facility.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a refund or exchange.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

Do you ship internationally?

Yes, Universal Surplus ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are the items sold on Universal Surplus authentic?

Absolutely. We source our inventory directly from authorized distributors and brands to ensure that every piece of clothing and accessory is 100% authentic.